Police Communications, home to over 100 civilian employees, has the primary responsibility of answering all 9-1-1 calls within the city limits. Additionally, Communications houses several specialized units providing services for citizens, officers and detectives.
In the early days, call takers relayed cards with call details written on them to the dispatchers by a conveyor belt. The dispatchers tracked unit availability and location by sticking the cards in the slot that corresponded with the unit’s call sign. Let’s just say, Communications has come a long way technologically. Our dispatchers now use state of the art computer, phone and network systems to complete their duties.
Police Communications, a twenty-four hour a day/365 day a year operation, answers over 1 million calls from citizens each year and dispatches officers to over 300,000 of those calls. Throughout these daily operations, Communications has provided support and direction to officers involved in emergency situations ranging from pursuits to critical police incidents.
Communications is responsible for monitoring four primary talk groups, assigned geographically throughout the city on a Motorola 800 MHz trunked radio system. In addition to monitoring and dispatching on the four primary talk groups, our dispatchers are responsible for monitoring and responding to requests on countless other talkgroups.
Our agency is now Phase II compliant and receives latitude/longitude data from Phase II compliant cellular phones during 9-1-1 calls. Each calltaking position is equipped with Positron Powermap and capable of then processing that latitude/longitude data to receive an actual location on the mapping software.
PIC or Police Information Center, provides teletype, criminal history checks and warrant/property checks for field personnel. They process nearly 400,000 requests from officers and other agencies each year. Additionally, PIC enters and maintains all records of the Fort Worth Police Department that are appropriate for the TCIC/NCIC computer systems.
CRIU or Communications Research and Investigation provided audio tapes for 4,000 cases and investigations. Additionally, this employee compiles statistics on response times and total calls for the division. CRIU collects data for and responds to open records requests for statistics, telephone recordings and other pertinent information.
If you have a police, fire, or medical emergency, dial 9-1-1. Our 10-digit emergency number is (817) 927-4420. For non-emergency matters, call (817) 392-4222. For administrative concerns, please contact us at (817) 922-3200.